Warranty and Return Policies

KCB Offroad Warranty Policy 

 

KCB Offroad guarantees our full line of offroading products. Should any aspect of our products not meet the KCB Offroad standard of quality due to manufacturing error, please follow these return guidelines:

 

Warranty Claim Procedure:

  Please email the following information to rbogh@kcbt.biz

  • Photographs of the damaged product, with clear documentation of the fault
  • The product’s identifying information, (found on kcboffroad.com or the box label)
  • Location, date and time of purchase, including name of the business of purchase
  • Your full name, shipping address and phone number
  • A description of the fault in the product

Additional Claim Procedure Information:

  • It is the customer’s responsibility to pay for all warranty and return-related shipping.
  • Damaged items, unless otherwise specified, must be shipped to our KCB Shop before a replacement will be shipped.
    • 27320 Meines St, Highland, CA 92346
  • Once we have received the item and approved your return, we will ship out replacements.

 

Return Policy

Requirements for a Purchase to Qualify as a Return:

  • The Customer must provide a proof of purchase
  • Items must be in the condition in which they where sold
  • Items must remain in the original packaging 
  • Only unaltered, unmodified, unused and unopened KCBOffroad products can be returned
  • The customer has 30 days from purchase to make any and all returns.
  • Custom products (color, design, engineering or otherwise) cannot be returned

 Please email the following information to rbogh@kcbt.biz

  • The product’s identifying information, (found on kcboffroad.com or the box label)
  • Location, date and time of purchase, including name of the business of purchase
  • Your full name, shipping address and phone number
  • The reason for the return

Additional Return Procedure Information:

  • It is the customer’s responsibility to pay for all warranty and return-related shipping.
  • All returns must be shipped to our KCB Shop before a replacement will be shipped.
    • 27320 Meines St, Highland, CA 92346
  • Once we have received the item and approved your return, we will ship out replacements.
  • A 10% restocking fee is required of all returned items

 

KCB Offroad and all associated bodies reserve the right to deny any service, return or warranty claim upon our sole discretion with or without reason.